rich11 Terms and Conditions

Introduction

These terms and conditions ("Terms") form a binding legal agreement between users ("Member" or "you") of the rich11 platform and all its services, and rich11 ("we", "our", "Platform"). By accessing this website, creating an account, or using any service, you fully accept all provisions of these Terms.

rich11 is a trusted online entertainment platform for Bangladeshi users. Our goal is to provide a safe, transparent, and responsible environment for gaming. It is every member's responsibility to understand and follow these terms. If you do not agree with any term, please refrain from using this platform.

1.1 Age Requirement

To register as a member on the rich11 platform and participate in any gaming or betting activity, you must be at least 21 years of age. This platform is operated exclusively for those aged 21 and above. Registration by minors is strictly prohibited and any such account will be closed immediately.

1.2 One Account Policy

Each individual may open only one account. Creating multiple accounts under the same person's name is strictly prohibited. In case of a violation of this rule:

• All duplicate accounts will be permanently closed.
• All balances and bonuses held in the related accounts will be forfeited.
• That individual will not be permitted to register in the future.

1.3 Restricted Regions

rich11 may not be used from countries or regions where online gaming is prohibited by law. Users are solely responsible for being aware of and complying with their local laws and regulations.

2.1 Registration Information

You must provide accurate, complete, and up-to-date information at the time of registration. If any information changes, it is your responsibility to update your profile in a timely manner. rich11 reserves the right to close any account opened with false or misleading information and to forfeit any deposited funds.

2.2 Identity Verification (KYC)

rich11 may request identity verification from a member at any time. This may include a National ID (NID), passport, or other government-issued documents. We reserve the right to hold withdrawals until the verification process is complete. This process plays an important role in preventing money laundering and fraud.

2.3 Password and Account Security

Keep your account login details completely confidential. You are responsible for all activities carried out from your account. If you suspect unauthorized access, notify our support team immediately. Transferring or sharing your account with a third party is strictly prohibited.

3.1 Deposit Limits and Methods

The following methods are accepted for depositing funds into rich11:

3.2 Withdrawal Conditions

The following conditions must be met before a withdrawal request is processed:

• Account identity verification (KYC) must be completed.
• If there is an active bonus, its wagering requirements must be fulfilled.
• The withdrawal method and the account holder's name must match.
• The minimum withdrawal amount is ৳500.

Withdrawals are generally processed within 10–45 minutes. If additional verification is required under special circumstances, the processing time may increase.

3.3 Source of Funds

The member must confirm that the funds they are depositing have been earned from a legitimate source. If any transaction is found to be linked to money laundering, fraud, or any other illegal activity, the related account will be suspended immediately and the relevant authorities will be notified.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200. Or depositing ৳26,000 gives a ৳15,000 bonus (maximum limit), making the total balance ৳41,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x), applied to the bonus amount. For example, if you receive a ৳1,200 bonus, you must place a total of ৳12,000 in bets before withdrawing. The bonus balance cannot be withdrawn until the wagering requirement is met.

4.3 General Bonus Rules

• Bonus offers may only be claimed within the applicable validity period.
• A bonus may be used only once; the same offer cannot be claimed more than once.
• If evidence of fraud or manipulation through bonus use is found, the bonus and related winnings will be forfeited.
• Bonus terms may change at any time; check the promotions page for the latest information.
• rich11 reserves the right to cancel any bonus if improper bonus use is detected.

5.1 Fair Play

rich11 is firmly committed to fair play. All games on our platform are secured by SSL encryption and operated in a safe environment. Random Number Generator (RNG) technology is used to keep game outcomes completely neutral and unpredictable.

5.2 Prohibited Activities

The following actions are strictly prohibited:

• Using software, bots, automation tools, or any artificial method to gain an advantage in games.
• Exploiting any system error or bug — if you discover such an issue, you must notify support immediately.
• Colluding with other members to influence game outcomes.
• Attempting to fraudulently obtain funds through chargebacks or payment disputes.

5.3 Technical Errors

If a game is interrupted mid-round due to a server failure, network issue, or software error, the bet for that round will generally be refunded. However, rich11 reserves the right to void any abnormal winnings resulting from a technical error. In the event of a dispute, server log data will be considered the final evidence.

6.1 VIP Levels

The rich11 VIP program has four levels, each with a set weekly cashback rate:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

Members can advance to higher VIP levels based on regular participation and activity.

6.2 Cashback Terms

• Cashback is added to the account at a set time each week.
• Cashback generally has no wagering requirement, though terms may apply for specific promotions.
• rich11 reserves the right to change the benefits and terms of the VIP program at any time.
• If an account is inactive or closed, eligibility to receive cashback may be lost.

7.1 Set Your Own Limits

rich11 places the highest importance on responsible gaming. Members are encouraged to set their own limits on deposits, bets, and session time. If any signs of gambling addiction appear, professional help should be sought immediately.

7.2 Self-Exclusion Option

If a member feels that gambling is having a negative impact on their life, they may apply for self-exclusion. Through this option, account access can be restricted for a set period or permanently. For more details, visit our Responsible Gaming page or contact support.

7.3 Protection of Minors

rich11 gives the highest priority to protecting minors. Parents are requested to use parental control software to prevent their children from accessing this platform. If there is any suspicion that an account is being operated by a minor, contact us immediately.

8.1 Data Collection and Use

Your personal information is used only to provide services, verify identity, and ensure security. We do not transfer your information to third parties without your consent, unless legally required. To learn about our full data policy, please read the Privacy Policy page.

8.2 Cookies and Tracking

The rich11 website uses cookies and similar technologies to improve the user experience. By accessing this site, you consent to the use of cookies. Our SSL encryption technology keeps all your transactions and personal information secure.

9.1 rich11's Rights

rich11 reserves the right to temporarily suspend or permanently close any account without prior notice under any of the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent activity or deception.
• Operating multiple accounts.
• Failure to cooperate with identity verification.
• Suspicion of money laundering or illegal activity.

9.2 Voluntary Account Closure

If a member wishes to close their account on their own, please contact the support team. Before the account is closed, all pending wagering requirements must be fulfilled and any available balance must be withdrawn.

10.1 Complaints Process

If you have a dispute or complaint, please contact our support team first. We will endeavour to provide an initial response within 7 business days of the date the complaint is submitted. Resolution time may be longer for complex matters.

10.2 Contact Methods

To reach us regarding a dispute or any question:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

Server records and log data will be considered the final reference in any dispute.

11.1 Terms Updates

rich11 reserves the right to change, amend, or update these terms and conditions at any time. Changes take effect from the moment they are published on the website. It is the member's responsibility to visit this page regularly to stay informed of the latest terms. Continued use of the platform after any change will be considered acceptance of the new terms.

11.2 Entire Agreement

These terms, the privacy policy, and any applicable promotional terms together form the complete agreement between rich11 and the member. Any prior oral or written agreements are superseded by this document.

11.3 Severability

If any part of these terms is declared invalid or unenforceable by a court or relevant authority, the remaining terms will remain fully in effect without that part.

11.4 Related Policies

In addition to these terms, the following policies also apply to the use of rich11:

• Privacy Policy — How your personal information is handled.
• Responsible Gaming Policy — Healthy gaming habits and help information.
• Frequently Asked Questions — Quick answers to common questions.