rich11 Responsible Gaming — Your safety is our goal
rich11 believes entertainment should always be safe and controlled. Learn how we help keep your gaming experience healthy.
For 21+ only
To create an account or play games at rich11, you must be at least 21 years old. This is a mandatory part of our terms. We follow an age verification process to prevent underage gaming and reserve the right to verify identity at any time.
Responsible gaming on the rich11 platform is at the heart of our core values. We want you to enjoy our cricket betting, slots and casino games in a safe environment. On this page we will show you how to use our safety tools and keep gaming within limits.
Safe Gaming Tools
Set Deposit Limits
Set a limit on how much you can deposit per day, per week or per month. Once a limit is set it takes effect immediately, and a waiting period is required to increase it.
Time-Out Break
Need a break from gaming? Use the time-out feature to temporarily close your account for 24 hours up to 30 days. During this period no betting or depositing will be available.
Self-Exclusion
If you want to stay away from gaming for an extended period, choose self-exclusion. This allows you to close your account for a minimum of 6 months or permanently. No promotional emails are sent while an active exclusion is in place.
Set Bet Limits
Decide in advance the maximum amount you can bet in a single session or within a set period. The system will alert you before that limit is reached, making it easier to avoid overspending.
Reality Check Messages
After you have been playing for a set amount of time, rich11 automatically sends you a message showing how long you have been playing and a summary of your wins and losses. These messages remind you of your real situation.
24/7 Bangla Support
If you are experiencing gaming problems, talk to us in Bengali on live chat any time of day or night. Our trained support team will help you activate the tools you need and make the right decisions.
5 Rules for Healthy Gaming
Responsible gaming means keeping gaming as a controlled part of your entertainment. Following the habits below keeps gaming enjoyable at all times.
Set a budget and stick to it
Before you start playing, decide the maximum amount you will spend. When the budget is gone, stop playing for the day. Putting in extra money to recover losses is never the right decision.
Set a time limit
Play for a fixed amount of time each day. Set an alarm and take a break when your betting time is up. Long sessions reduce your ability to make sound decisions.
Bet with a clear head, not emotions
Increasing your bets out of anger or frustration after a loss is dangerous. Play with a clear mind, not feelings. If you are tired or under stress, take a break.
Do not make gaming your only entertainment
Spend time with family, friends, hobbies and other activities. If gaming is pulling you away from these things, that is a warning sign.
Do not play with borrowed money or bill money
Never play with borrowed funds, credit or money set aside for essential expenses. Only use money whose loss would not affect your daily life.
Recognise the Signs of a Problem
Certain signs indicate that gaming is becoming a problem. If you notice these in yourself or someone close to you, take action right away.
- You are spending more than your budget and cannot stop
- After a loss you want to keep playing to recover
- You are lying about or hiding your gaming
- Your focus on family, work or studies has decreased
- You feel restless or irritable when you are not gaming
- You are under financial pressure or have had to borrow money
- Repeated attempts to stop gaming have failed
How to Activate the Tools
Deposit Limit
Log in to your account and go to the "Deposit Limit" menu under "Account Settings". Set a daily, weekly or monthly limit. Changes take effect immediately.
InstantTime-Out
Go to "Security Settings" and select "Time-Out". You can take a break of 24 hours, 7 days or 30 days. Your account stays closed automatically until the break ends.
Temporary BreakSelf-Exclusion
Go to "Security Settings", select "Self-Exclusion" and set the duration. Once activated it cannot be cancelled before the period ends. Ideal for a long-term break.
Permanent ProtectionSupport Assistance
If you have trouble activating the tools yourself, let our team know via live chat. They will help activate the limits or exclusion you need on your behalf.
24/7 SupportProtection for Minors
rich11 strictly prevents minors (those under 21) from gaming. If there are children or teenagers in your household, take the following steps:
- Always keep your account password private
- Use child-protection software on your device (e.g. Net Nanny, Kaspersky Safe Kids)
- Keep parental controls active on your browser
- Make children aware of the risks of online gambling
- Do not leave your device unattended while logged in
- If you suspect a minor is using an account, notify support immediately
Financial Limits and Management
Minimum Deposit
The minimum deposit at rich11 via bKash, Nagad, Rocket, Upay and bank transfer is just ৳200. Start small and stay within your budget.
Minimum Withdrawal
You can withdraw winnings with a minimum of ৳500. Funds are usually sent to your mobile banking account within 10 to 45 minutes.
Responsible Financial Habits
Always set aside a separate gaming budget that is a small portion of your monthly income. Before depositing via bKash or Nagad, ask yourself — if this money is lost, will my daily life still be normal? Only play if the answer is yes.
Where to Get Help
If gaming feels like it is becoming a problem, you do not have to face it alone. The rich11 support team is always ready to help you activate tools and, if needed, point you toward professional assistance.
Live Chat Support
Get immediate help in Bengali via live chat 7 days a week, 24 hours a day. We can help with everything from setting gaming limits to self-exclusion.
Email Contact
For detailed enquiries, email us at: [email protected] — our team will respond as quickly as possible.
Enjoy the Best Games at rich11 Safely
Play responsibly — enjoy the entertainment, stay within your limits
Understand Bonus and Promotional Offers
rich11 offers a welcome bonus and other promotional offers. As part of responsible gaming, it is important to fully understand the terms of any bonus:
- Up to 120% bonus on your first deposit up to ৳15,000; wagering requirement 10x
- Bonus funds are for entertainment — not a guaranteed source of income
- Read the full terms and conditions before claiming a bonus
- There is no need to increase your deposit amount to receive a bonus
- Our support team will help with any questions about bonuses