rich11 Privacy Policy — Your Data Is Our Responsibility

Purpose of This Policy

rich11 believes that user privacy is a fundamental right. We maintain the highest level of transparency regarding your information and do not use it for any unnecessary or unauthorised purpose. The purpose of this policy is to inform you of:

• What information we collect from you
• Why and how that information is used
• In what circumstances information may be shared with third parties
• What measures we take to protect your information
• What rights you have over your information

Scope of Application

This policy applies to all individuals who have registered on the rich11 platform, are using its services, or are simply visiting the website. This policy is effective regardless of whether you are using our services from Bangladesh.

2.1 Registration Information

When opening an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account)

2.2 Service Usage Information

The following information may be recorded automatically while using the platform:

• IP address and device type
• Browser version and operating system
• Session duration and list of pages visited
• Game play history and transaction records
• Login time and logout time

2.3 Financial Transaction Information

Information collected during deposit and withdrawal processes includes transaction amount, payment method, date and time, and relevant reference numbers. Full card numbers or bank PINs are not stored on our servers.

2.4 Cookies and Similar Technologies

We use cookies that are stored in your browser. These are mainly of three types:

• Essential Cookies: Necessary for maintaining sessions and protecting logins.
• Analytical Cookies: For monitoring and improving platform performance.
• Preference Cookies: For remembering your language and interface preferences.

You can disable cookies from your browser settings, however some services may not function correctly as a result.

4.1 Service Provider Partners

Limited information may be shared with the following types of partners to keep our platform running smoothly:

• Payment processing organisations (bKash, Nagad, Rocket, Upay and banks)
• Game software providers (such as Pragmatic Play, JILI, Spribe, PG Soft)
• Cybersecurity and fraud prevention services
• Technical infrastructure and hosting providers

These partners may only use the information for the specific service they provide and may not use it for their own purposes.

4.2 Legal Obligations

Disclosure of information may be legally required in the following circumstances:

• Court orders or government directives
• Assistance with financial crime or money laundering investigations
• When required to protect national security or public order

In such cases we will provide the necessary information while respecting the law.

4.3 What We Never Do

• We do not sell your information to advertising or marketing agencies
• We do not share information with unnecessary third parties without your consent
• We do not transfer information for political or commercial purposes

SSL Encryption

Our platform uses SSL (Secure Sockets Layer) encryption technology. As a result, all information exchanged between your browser and our servers is transmitted in encrypted form, making it impossible for third parties to read.

Secure Servers and Access Control

Your information is stored on secure servers and only authorised staff can access it for specific purposes. We conduct regular security audits.

Password Protection

Your password is never stored directly — it is converted through a hashing process before being stored. You are advised to use a strong password and not share it with anyone.

In Case of a Security Incident

If a security incident (data breach) occurs that may affect your information, we will notify you promptly and take the necessary steps.

Active Account Information

All relevant information is retained while your account remains active. Transaction and gaming history is retained for an extended period for security and dispute resolution purposes.

After Account Closure

Even after an account is closed, financial transaction records and identity verification information may be retained for a specific period in compliance with legal obligations. Once that period has passed, the information is securely deleted.

21+ Age Requirement

rich11 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not knowingly collect information from minors (under 21). Age is verified at the time of registration and we reserve the right to cancel any account registered with false information.

If we become aware that information from a minor has been collected, it will be deleted immediately.

Process for Changes

We may update this privacy policy at any time. If significant changes are made:

• The "Last Updated" date at the top of this page will be changed
• Account holders will be notified by email or login notification for important changes

Continued use of the platform after any changes will be taken as your agreement to the updated policy. Therefore, it is advisable to read this policy regularly.